Privacy Policy

When a user wishes to cancel or amend a booking, they must notify us via email. We will only refund you if given 7 days notice.

Cancellations or amendments of an activity to an alternative day made after this period will be charged in full with no credit or refund applicable.

What should I do if my child is going to be absent, or I need to cancel a session?

Sickness

You can cancel or amend sessions through our booking system at any time, but our 72-hour cancellation policy means you’ll only get a credit note if you do so at least three days in advance. Any cancellations or amendments that fall within the 72-hour timeframe will still be charged.

Non-Attendance and Payment

If your child can no longer attend a booked session or holiday camp day, you must provide at least 24 hours’ notice. If less than 24 hours’ notice is given, or you do not inform us, the full booking fee will still be charged—including bookings made using the cash-payment option. This is because your booking reserves your child’s place and is included when calculating staffing levels and required staff-to-child ratios.

Charging

Charging A charge of £1 per minute will be levied for all late collections. Managers must inform Customer Care of the exact time the child was signed out. Parents and carers will be reminded that if they persistently collect their child late, they may lose their place at the classes, clubs & holiday camps.